Terms of Service

Panomara is a white-label client reporting platform for digital marketing agencies. The Service allows agencies (“Agency Users”) to:

• Connect third-party marketing platforms (Google Analytics, Google Search Console, Google Ads, Meta Ads) via OAuth.
• Pull performance data from those platforms and generate branded client reports.
• Share white-labeled client portals with their own clients (“End Clients”) using a custom or Panomara-provided domain.
• Export reports as PDFs and manage client communications.

Panomara is a B2B tool. If you are an End Client accessing a portal created by an agency, your primary relationship is with that agency, not with Panomara.

To use Panomara, you must create an account with a valid email address and password. You agree to:

• Provide accurate, current, and complete information during registration.
• Keep your password confidential and notify us immediately at hello@panomara.io if you suspect unauthorized access.
• Be responsible for all activity that occurs under your account.
• Not share your account credentials with others or create accounts on behalf of someone else without their consent.

We reserve the right to suspend or terminate accounts that violate these Terms or that are found to be fraudulent.

You agree to use Panomara only for lawful purposes and in accordance with these Terms. You must not:

• Use the Service to violate any applicable local, national, or international law or regulation.
• Connect Google or Meta accounts that you do not have authorization to access.
• Attempt to reverse-engineer, decompile, or extract the source code of the Service.
• Use automated scripts, bots, or scrapers to access the Service at a rate that exceeds normal human usage.
• Misrepresent your identity or affiliation when using the Service.
• Upload, transmit, or distribute any content that is defamatory, obscene, fraudulent, or violates the intellectual property rights of others.
• Use the Service to send unsolicited commercial communications (“spam”) to End Clients.
• Attempt to gain unauthorized access to any part of the Service or its infrastructure.

Violation of these terms may result in immediate account termination without refund.

Panomara offers the following plans:

• Free plan — access to core features with limited client seats. No credit card required.
• Pro plan — full feature access including white-labeling, custom domains, unlimited clients, and PDF exports. Billed monthly or annually.

All payments are processed by Paddle. By subscribing to the Pro plan, you authorize Paddle to charge your payment method on a recurring basis at the rate applicable at the time of purchase.

Subscription fees are non-refundable except as required by applicable consumer protection law. If you cancel your subscription, you will retain access to Pro features until the end of your current billing period.

We reserve the right to change pricing at any time. We will give you at least 30 days’ notice before increasing the price of your current subscription plan.

The Service relies on third-party APIs and services, including Google APIs (Analytics, Search Console, Ads) and Meta APIs. Your use of these integrations is also governed by the applicable third-party terms:

• Google Terms of Service
• Google APIs Terms of Service
• Meta Platform Terms

We are not responsible for any changes, outages, or limitations imposed by these third-party services. If a third-party API becomes unavailable, the affected features of Panomara may stop working. We will make reasonable efforts to notify you of prolonged outages.

By connecting a Google or Meta account, you confirm that you are authorized to grant Panomara read-only access to that account’s data for the purpose of generating reports.

Your data is yours. You retain full ownership of your account data, client information, and any marketing data pulled from connected integrations.

By using Panomara, you grant us a limited, non-exclusive, royalty-free license to store, process, and display your data solely for the purpose of providing the Service to you. We do not claim any ownership over your data.

You are responsible for ensuring you have the right to submit any data to Panomara, including client information and marketing account data.

Panomara retains ownership of the platform, its codebase, user interface, and all intellectual property developed by Panomara. Nothing in these Terms transfers any Panomara intellectual property to you.

Panomara recognizes that you may share sensitive business information (client names, revenue data, marketing performance metrics) with the platform. We treat all such information as confidential and will not disclose it to any third party except as described in our Privacy Policy.

You agree to keep your Panomara account credentials confidential and to take reasonable steps to prevent unauthorized access to client portals you manage.

THE SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE” WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT.

We do not warrant that:

• The Service will be uninterrupted, error-free, or available at any particular time.
• Data synced from third-party APIs will be complete, accurate, or up to date — this depends on the availability and accuracy of those APIs.
• Reports generated by the Service meet any particular regulatory, legal, or professional standard.

Panomara is a reporting tool. You are responsible for verifying the accuracy of any data presented in reports before sharing it with clients.

TO THE FULLEST EXTENT PERMITTED BY LAW, PANOMARA, ITS OFFICERS, DIRECTORS, EMPLOYEES, AND AGENTS SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES — INCLUDING LOSS OF PROFITS, DATA, GOODWILL, OR BUSINESS INTERRUPTION — ARISING FROM YOUR USE OF OR INABILITY TO USE THE SERVICE.

IN NO EVENT SHALL OUR TOTAL LIABILITY TO YOU FOR ALL CLAIMS ARISING OUT OF OR RELATING TO THESE TERMS OR THE SERVICE EXCEED THE GREATER OF (A) THE AMOUNT YOU PAID TO PANOMARA IN THE 12 MONTHS PRECEDING THE CLAIM, OR (B) USD $100.

Some jurisdictions do not allow the exclusion or limitation of certain damages, so the above limitations may not apply to you.

You agree to defend, indemnify, and hold harmless Panomara and its officers, directors, employees, and agents from and against any claims, liabilities, damages, losses, and expenses (including reasonable legal fees) arising out of or in any way connected with:

• Your use of the Service in violation of these Terms.
• Your violation of any applicable law or regulation.
• Your violation of any third-party rights, including intellectual property or privacy rights.
• Any dispute between you and an End Client.

By you: You may cancel your account at any time from your account settings. Cancellation takes effect at the end of your current billing period for paid plans, or immediately for free accounts.

By us: We may suspend or terminate your account at any time if you violate these Terms, if we determine your account poses a security risk, or if required by law. We will generally provide notice before terminating for reasons other than a serious breach, but reserve the right to terminate immediately in cases of fraud, abuse, or legal requirement.

Upon termination, your right to use the Service ceases immediately. We will delete your data within 30 days of termination, as described in our Privacy Policy.

These Terms shall be governed by and construed in accordance with applicable law. Any disputes arising from these Terms or your use of the Service shall first be attempted to be resolved through good-faith negotiation. If negotiation fails, disputes shall be submitted to binding arbitration.

Notwithstanding the above, either party may seek injunctive or other equitable relief in any court of competent jurisdiction to prevent irreparable harm.

We may modify these Terms at any time. When we make material changes, we will notify you by email and/or by posting a notice in your Panomara dashboard at least 14 days before the new Terms take effect.

Your continued use of the Service after the effective date of the revised Terms constitutes your acceptance of the changes. If you do not agree to the new Terms, you must stop using the Service and may cancel your account.

Entire agreement. These Terms, together with our Privacy Policy, constitute the entire agreement between you and Panomara and supersede all prior agreements relating to the Service.

Severability. If any provision of these Terms is held to be invalid or unenforceable, the remaining provisions will continue in full force and effect.

Waiver. Our failure to enforce any right or provision of these Terms will not be considered a waiver of those rights.

Assignment. You may not assign or transfer these Terms or your account to anyone else without our written consent. We may assign our rights under these Terms in connection with a merger, acquisition, or sale of all or substantially all of our assets.

If you have any questions about these Terms, please contact us:

We aim to respond to all legal inquiries within 5 business days.